Tenancy Deposit Scheme - You’re in safe hands
When you take on a tenancy, we will ask you to pay a deposit.
The deposit will usually be equal to one-and-a-half-months' rent. You pay it to us as a security against non payment of rent and damage to the property (beyond fair wear and tear).
The deposit must be protected in one of the government approved Tenancy Deposit Schemes (TDSs). When you pay the deposit, we register the deposit with The Dispute Service and issue you with a certificate.
The deposit is administered by the Scheme throughout the tenancy and will be returned in full shortly after the end of the tenancy, providing the rent has been paid and the property is returned in the same condition as you found it at the start of the tenancy. No interest is paid on the deposit.
When a tenancy comes to an end, there is usually no disagreement about the return of the deposit.
If, at the end of the tenancy you feel that your deposit has been withheld unfairly, the organiser of the TDS can step in and sort out disputes.
In the majority of cases deposits are returned in full. When there are deductions they are usually for minor items such as cleaning, carpet cleaning & oven cleaning i.e. mostly items that are easily avoidable!
We pride ourselves on the fact that we have never had a dispute over a deposit, but the system is there just in case.